What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account it'll make things easier.
How secure is this store?
We use PayPal for credit card payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).We never store your credit card details.
What is your returns policy?
Unworn items can be exchanged within 15 days of delivery with a proof of purchase. If a product is faulty, it may be exchanged for a new product (subject to availability) which will be shipped at no additional charge. Please contact us via our contact form or send us an email at aliveandwelluk@googlemail.com if you wish to return or replace an item.
Do you ship worldwide?
We do indeed! However, please allow 2-3 weeks for international delivery. Your shipping charge will vary based on weight and country of destination. Your package may also be subject to customs/duties charges. These costs are determined by your local customs office and unfortunately we cannot determine, in advance, what these fees will be.
How are the (insert garment) sized?
All products have their size charts listed in the product description. If you are unsure of anything, get in touch.
This FAQ sucks, give me real help!
No problem! If any of your questions aren't covered here, please contact us via the contact form and we'll do our best to help you out.
